Identity Theft Assistance
Symetra
Identity Theft Assistance is a complimentary service included with Symetra Group Life Insurance that provides 24/7 step-by-step coaching and assistance to help enrollees and their eligible dependents resolve identity theft, including fraud alert placement, lost wallet assistance, passport replacement, and emergency cash advance support.
Identity theft is a rising concern and it can happen to anyone. Identity Theft Assistance offers you peace of mind by providing you with step-by-step coaching and assistance to help you resolve identity theft.
Identity Theft Assistance can help secure your finances and aid in identity theft resolution.
This is a complimentary service included with Symetra Group Life Insurance.
You and your eligible dependents are considered qualified for all services provided by Identity Theft Assistance. Identity thefts discovered prior to enrollment in a Symetra Group Life Insurance plan are not eligible for services.
Just pick up the phone — 24 hours a day, seven days a week — and call On Call International at 1-978-651-9223 if you're in the U.S. or Canada, or 1-833-808-0253 from anywhere else in the world.
Identity Theft Assistance Features
| Feature | Description |
|---|---|
| Fraud Assistance and Credit Review | |
| Three-bureau fraud alert placement assistance | Upon your request, the three major credit bureaus will be contacted to inform them your credit cards were lost/stolen so that the incident is reported. |
| Document Replacement and Financial Assistance | |
|
Lost wallet assistance Applies when debit/credit cards are lost or stolen |
Identity Theft Assistance will contact your bank and credit card companies with you on the phone to alert them that the cards were lost or stolen and could be compromised. They'll also provide information to help you replace lost items such as your driver's license and Social Security card. |
|
Lost passport replacement Applies if passport is lost or stolen |
Identity Theft Assistance will assist you in securing an emergency passport replacement, including locating the nearest consulate or embassy if the loss occurs while you're traveling. |
| Emergency cash advance assistance | Identity Theft Assistance will assist you in obtaining cash advances from family or friends. |
- ✓Carry only one or two debit or credit cards.
- ✓Bring only the ID information that you'll actually need.
- ✓Keep your passport safe while traveling — make copies, store it in a safe place, and if stolen or lost, report it immediately.
- ✓Do not carry your Social Security card in your wallet.
- ✓If your purse or wallet is stolen, immediately report it to the police.
- ✓Notify your financial institution if your debit or credit card is lost or stolen.
Symetra Supportˢᴹ
1-833-808-0253, 1-978-651-9223 (international) or 1-844-302-5131 text