Beneficiary Assistance
Symetra
A complimentary service included with Symetra group life insurance that provides compassionate guidance and practical support to beneficiaries managing a loved one's final affairs, including empathetic guidance, funeral home referrals, and fraud resolution assistance.
Managing a loved one's final affairs can be overwhelming. The amount of time and effort needed to process the loss and close an estate can make an already stressful time even more difficult. Beneficiary Assistance can offer some relief and provide compassionate guidance to help with paperwork, notifications and the time-consuming details of managing a loved one's final affairs.
Beneficiary Assistance is a complimentary service included with Symetra group life insurance.
You and your eligible dependents, as well as any beneficiaries named under your group life insurance policy with Symetra, qualify for all services provided by Beneficiary Assistance.
Beneficiary Assistance Services
| Service | Description |
|---|---|
| Empathetic Guidance | |
|
Answer questions Available 24/7 |
Dedicated coordinators available 24/7 to provide compassionate professional assistance and answer questions |
| Death certificate guidance | Offer guidance on obtaining death certificates or, if applicable, a Consular Report of Death Abroad documentation |
| Grief counseling information | Provide beneficiaries with information regarding local grief counseling services |
| Estate planning and probate resources | Assist beneficiaries with researching local estate planning and/or probate resources |
| Translation services | Provide translation services, if needed, for non-English speakers |
| Funeral Home Referrals | |
| Local funeral home referrals | Provide referrals to a local funeral home and to funeral director services, if needed |
| Travel-related funeral coordination | Help facilitate communication between funeral homes if the loss of a loved one occurs during travel, to help bring your loved one home as quickly as possible |
| Fraud Resolution | |
| Three-bureau fraud alert placement assistance | Assist the beneficiary to report the death, suppress the deceased's credit report and/or request the credit bureaus to freeze/close the account |
| Police report assistance | Help filing a police report, if fraud has occurred |
- ✓Complimentary service included with Symetra group life insurance — no additional cost
- ✓Dedicated coordinators available 24/7 for compassionate, professional assistance
- ✓Covers empathetic guidance, funeral home referrals, and identity fraud resolution
- ✓Translation services available for non-English speakers
- ✓Call Symetra at 1-877-377-6773 to request a beneficiary checklist — a resource guide for additional support after a loved one's death
- 👤Beneficiaries and dependents of Symetra group life insurance policyholders who need support navigating end-of-life administrative tasks and estate management
Symetra Support
1-833-808-0253, 1-978-651-9223 (International) or 1-844-302-5131 text