Virtual Care

With MDLIVE® Virtual Primary Care, you and your family can connect with board-certified doctors, licensed therapists, dermatologists, and other providers from the comfort of your home—or wherever you are. Whether you need urgent care, behavioral health support, or routine primary care, MDLIVE® makes it easier to access quality, affordable care, on your schedule.

Why Use MDLIVE®?

Convenience: Access care by phone, video, or through the MDLIVE® app 24/7/365.

Comprehensive Services: Urgent care, primary care, behavioral health, dermatology, and more.

Affordable: Flat co-pay or cost-sharing depending on your plan for urgent care services.

Integrated Care: Virtual visits can connect with your overall treatment plan and provider team.

Behavioral Health: Faster access, multiple ways to connect, unlimited real-time support, follow-up care, and enhanced provider matching through myCigna.

Getting Started with MDLIVE®

  1. Register: Log into myCigna.com or the myCigna app.
  2. Download the app MDLIVE® for Cigna or visit MDLIVE.com.
  3. Connect with a provider within minutes.

MDLIVE® Plan Comparison

Medical Services

Plan Features HSP – JPS In-Network HSP – Cigna In-Network EPO – JPS In-Network EPO – Cigna In-Network
Urgent Virtual Care N/A
(JPS Telemedicine available via MyChart)		 $40 co-pay, plan pays 100%* N/A
(JPS Telemedicine available via MyChart)		 $40 co-pay, plan pays 100%
Primary Care You pay 30%* $40 co-pay, plan pays 100% You pay 30%* $40 co-pay, plan pays 100%
Specialty Care You pay 30%* $80 co-pay, plan pays 100% You pay 30%* $80 co-pay, plan pays 100%
Plan Features HPS - JPS In-Network HPS - Cigna In-Network EPO - JPS In-Network Epo - Cigna In-Network
Urgent Virtual Care
N/A (JPS Telemedicine available via MyChart)
$40 co-pay, plan pays 100%*
N/A (JPS Telemedicine available via MyChart)
$40 co-pay, plan pays 100%
Primary Care
You pay 30%*
$40 co-pay, plan pays 100%
Specialty Care
You pay 30%*
$80 co-pay, plan pays 100%

Medical Services Notes:

Primary Care cost share applies to routine care. Virtual wellness screenings are payable under Preventive Care.

Lab services supporting a virtual visit must be obtained through dedicated labs.

Includes charges for the delivery of medical and health-related services and consultations by dedicated virtual providers as medically appropriate through audio, video, and secure internet-based technologies.

*Plan deductible always applies before benefit co-pays/deductibles.

Behavioral Health Services

Plan Features HPS - JPS In-Network HPS - Cigna In-Network EPO - JPS In-Network Epo - Cigna In-Network
Outpatient Mental Health
N/A (JPS Telemedicine available via MyChart)
You pay 10%**
N/A (JPS Telemedicine available via MyChart)
$40 co-pay, plan pays 100%
Outpatient Substance Use
Plan Features Outpatient Mental Health Outpatient Substance Use
HPS – JPS In-Network
N/A (JPS Telemedicine available via MyChart)
HPS – Cigna In-Network
You pay 10%**
EPO – JPS In-Network
N/A (JPS Telemedicine available via MyChart)
EPO – Cigna In-Network
$40 co-pay, plan pays 100%

Behavioral Health Services Notes:

Outpatient MDLIVE® Behavioral Services may include individual, family and group therapy, psychotherapy, medication management, and more.

**Plan deductible always applies before benefits are paid.