Overview

Dependent verification documentation will be required for all newly added dependents enrolled in a health plan. Health elections containing newly added dependents will pend until documentation is received, reviewed, and approved by an administrator. Coverage records are NOT sent to the carriers if the record is pending verification.

Important: Once you submit documentation, your enrollment will remain on hold until our team verifies and approves your documents. This process typically takes 3-5 business days.

Acceptable File Types

Before uploading, ensure your documents are in one of the following formats:

• PDF (Portable Document Format)

• JPEG (image file)

• PNG (image file)

• GIF (image file)

How to Upload Documents

Step 1: Navigate to Spouse & Dependents

• Log into the enrollment site.
• Click on the “You & Your Family” menu.
• Select  “Spouse & Dependents”.

Step 2: Select the Dependent

• Review the list of dependents on your account.

• Click on the dependent for whom you need to add documentation.

Step 3: Open Upload Documentation Section

• Scroll down to find the  “Upload Documentation” section.
• Click the up arrow icon to expand the upload area.

Step 4: Choose Your File

• Click the  “Choose File” button.
• Select the appropriate document from your computer or phone. The file will upload directly from your device.

Step 5: Select Document Type

• Once your file uploads, a dialog box will appear.

• Enter a file name (optional but recommended for your records).
• Click the  “Document Type” dropdown and select the appropriate category:
  • Birth Certificate
  • Marriage Certificate
  • Adoption Certificate
  • Court Order
  • Federal Tax Return
  • Household Bill or Statement
  • Other (for documents not fitting the above categories)

Step 6: Confirm & Save

• Review the document details to ensure they are correct.

• Click the green  “Ok” button to upload.
• Verify that the document now appears on the dependent’s record with the correct document type.
• Click the green  “Save” button at the bottom of the screen to finalize your changes.

Helpful Tips

Use Clear, Legible Copies

Ensure all text on documents is readable. Blurry or dark copies may delay verification.

Include Current Documents

When documents must show a recent date (within 60 days), make sure that requirement is met. Outdated documents will be rejected.

Upload as You Go

Don’t wait—upload documents immediately after enrolling new dependents to avoid delays in coverage activation.

Mobile-Friendly Upload

You can upload documents directly from your phone using the same steps. Take a photo of your document and upload it as a JPEG or PNG.

Troubleshooting

Document Won’t Upload

Verify the file is in an acceptable format (PDF, JPEG, PNG, or GIF). Check file size—most systems have a 10MB limit per file.

Document Type Dropdown Not Showing

Ensure the file has fully uploaded before attempting to select a document type. Wait for the file name to appear in the upload box.

Still Pending After Submission

Allow 3-5 business days for verification. Check back on your portal for status updates. If more than a week has passed, call the Benefits Service Center at 1-844-880-6774.

Need Help?

If you experience technical issues with the upload process or have questions about which documents to submit, please call the Benefits Service Center at 1-844-880-6774. They can provide account-specific guidance and assist with the submission process.